Refunds and Cancellation

Who we are

Fitness Bootcamp is a trading name of HIMALAYANGURUS FITNESS (OPC) PRIVATE LIMITED, CIN U92419KA2020OPC139275, registered at 677, 1st Floor, Suite No. 786, 27th Main, 13th Cross, HSR Layout Sector 1, Bengaluru, Karnataka 560102, India.

This policy forms part of our Terms and Conditions. Where your booking confirmation states something different, your booking confirmation applies.

How to request a refund

1. Email info@himalayangurus.com from the address you used to book.
2. Tell us your name, the program, the batch dates and the reason. A short reason is fine.
3. Attach a doctor's certificate if you are cancelling on medical grounds.
4. We acknowledge within 2 working days and confirm the outcome within 7 working days.
5. Approved refunds reach your original payment method within 10 working days of approval.

The date we receive your written email is the date used to calculate your refund. A WhatsApp message or a phone call does not start the clock, although you are welcome to message us as well.

The deposit

Your place is confirmed when we accept your application and receive the deposit. The deposit is a fixed amount, stated on the program page and repeated in your booking confirmation. It differs by program, because a four week program in Ladakh commits very different costs from a three night stay in Rishikesh.

The deposit is not refundable. Here is why, plainly.

• Accommodation in our locations is held in blocks and paid for in advance.
• Coaches and kitchen staff are committed to your dates once numbers are set.
• Permits, transport and supplies in remote areas are arranged weeks ahead and are rarely refundable to us.
• Batches are small, so a place released late usually stays empty.

The deposit is carried forward in full if you move to a later batch under section 5, and it is refunded in full if we cancel under section 8.

If you cancel

The table applies to the balance, meaning everything you have paid beyond the deposit. Notice is counted from the date we receive your written email to the first day of the program.

The deposit is not refunded at any stage under this section. If you have paid only the deposit and nothing more, no refund is due.

Moving to a later batch

• You may transfer to a later batch once, at no cost, with at least 45 days written notice.
• Your full fee moves with you, including the deposit.
• The new batch must start within 12 months of your original start date.
• A place on the new batch is subject to availability. We will offer you the options we have.
• If the new batch costs more, you pay the difference. If it costs less, the difference is held as credit rather than refunded.
• A second transfer is treated as a cancellation, and section 4 applies from the date you ask.
• Where you request a transfer with less than 45 days notice, we will try to help, but we may need to treat it as a cancellation.

Cancelling for medical reasons

If you cancel because of illness or injury supported by a certificate from a qualified doctor, we will consider issuing a credit towards a future program rather than applying the table in section 4.

• Send the certificate with your cancellation email.
• Any credit is valid for 12 months and covers the amount we are able to recover from our suppliers.
• This is discretionary. We decide case by case, and we take it seriously.
• We may also decline a booking on medical grounds after reviewing your health declaration. Where we do, you receive a full refund, deposit included.

Travel insurance is the proper protection here, and it is compulsory for residential programs. A good policy covers cancellation for illness in a way that no program operator can.

Late arrival, early departure, no show

• No refund or credit is due for arriving late, leaving early, or missing sessions, meals or nights.
• This applies whatever the reason, including a delayed flight, a road closure on your journey, or a change of mind.
• If you do not arrive and do not contact us, your place is treated as cancelled on the start date, and no refund is due.
• If we end your participation under the conduct or health disclosure provisions of our Terms and Conditions, no refund is due.

Please tell us as early as you can if your travel is disrupted. We cannot refund the time, but we can often help you join later in the program.

If we cancel or change

We may cancel a batch, most often where minimum numbers are not reached. We will tell you as early as we reasonably can.

• Where we cancel, you choose between a full refund of everything you have paid, including the deposit, or a transfer to another batch at no cost.
• Where we make a significant change to the dates, the location or the length of the program, you have the same choice.
• Where the change is minor, such as reordering the itinerary or substituting a coach of comparable experience, the booking continues unchanged.

Our responsibility is limited to refunding what you paid us. We cannot reimburse flights, trains, hotels or other arrangements you made independently. This is one of the reasons travel insurance is compulsory.

Events beyond control

Snow, landslides, floods, road and pass closures, permit changes, strikes, civil disruption, public health orders and similar events are outside anyone's control. They are also a normal part of operating in the Himalaya.

• Where such an event affects a program, we will first try to deliver an equivalent experience, which may mean changing the route, the location or the activities.
• Where the program cannot run at all, we refund the amounts we are able to recover from venues, transport operators and other suppliers, after deducting costs already committed.
• Where a program is cut short, we refund the recoverable portion of the unused days on the same basis.
• We may offer a credit for a future batch instead, if you prefer it.

This is a shared loss rather than one either side can absorb alone. Your travel insurance is what covers the difference, and choosing a policy that includes trip cancellation and curtailment matters.

If a coach judges that a route, a session or a location is unsafe, that judgement is final. Safety decisions do not create a right to a refund.

Online coaching

• Either side may end an online coaching engagement with 30 days written notice.
• Where you have prepaid for several months, we refund the unused full months, less 10 percent administration.
• A month that has started is not refunded.
• Coaching periods are not paused, extended or refunded because you missed check-ins or did not follow the plan.
• Where you cannot train because of a documented injury, we will pause your coaching rather than refund it, for up to 8 weeks.

Digital courses and downloads

• Digital courses, plans and downloadable material are delivered immediately and cannot be returned. They are non refundable once accessed or downloaded.
• If you have purchased but not yet accessed a product, email us within 7 days and we will refund it in full.
• If a product fails to deliver, will not open, or is materially different from what the sales page described, tell us and we will fix it or refund it in full.
• Buying the wrong product by mistake is not a reason for a refund once it has been accessed, though we will usually swap it for the right one.

Journals and printed items

• If an item arrives damaged or incorrect, send us a photograph within 7 days of delivery and we will replace it at our cost.
• Unused items in original condition may be returned within 7 days of delivery. Return shipping is yours to bear, and we refund the item price once it reaches us.
• Used or written-in journals cannot be returned.
• Where a parcel is lost in transit, we will replace it once the courier confirms the loss.
• Delivery timelines are estimates. A late delivery is not by itself grounds for a refund.

How refunds are paid

• Refunds are made in Indian Rupees to the original payment method. We cannot refund to a different card, account or person.
• Approved refunds are issued within 10 working days. Your bank may take a further few days to show the credit.
• Payment gateway charges are not refundable and are deducted from any refund.
• For international payments, we refund the Rupee amount received. We do not cover losses caused by currency movement or by your bank's conversion charges.
• Credits towards a future program are held against your name, are valid for 12 months, and cannot be transferred to another person or exchanged for cash.

What is never refundable

• the deposit, except where we cancel or decline your booking
• payment gateway and bank charges
• anything you arranged yourself, including flights, trains, visas, hotels and insurance
• blood tests, scans, consultations and medical treatment
• unused nights, meals or sessions once a program has begun
• fees where participation ended because of undisclosed health information, conduct, or illegal substances
• digital products once accessed or downloaded

Disputes and chargebacks

If you believe a refund decision is wrong, reply to our email and tell us why. We will look again, and a person rather than a policy will make the decision.

Please raise it with us before contacting your bank or card issuer. A chargeback raised without contacting us first takes weeks to resolve for both sides, and we will provide the booking confirmation, this policy and our correspondence to the issuer. Where a chargeback is decided in our favour, the related costs become payable by you.

Changes to this policy

We update this policy from time to time. The version in force on the date you booked is the version that applies to your booking. We will send it to you with your confirmation if you ask.

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